Solartonin
Find quick answers to the most common questions about our products, services, orders, shipping, returns, and more.
22 questions
Solartonin is a premium haircare brand designed around the everyday realities of sun, heat, humidity, environmental exposure and styling. Our collection is built around a simple three-step approach: Protect → Restore → Finish.
Our current collection includes three complementary hair mists:
SOLAR REPAIR — PROTECT UV + Color Defense Mist Daily defense designed to help protect hair and color from the damaging effects of UV exposure, heat, humidity and environmental stress while helping maintain softness and manageability.
SOLAR RESET — RESTORE After-Sun Recovery + Hydration Mist Designed to rehydrate, soften and restore manageability after exposure to sun, salt water, chlorine and heat.
SOLAR FINISH — FINISH Gloss + Anti-Frizz Heat & Humidity Shield An ultra-fine finishing mist designed to provide smoothness, high-gloss shine, humidity resistance and frizz/flyaway control without weighing down the hair.
Solartonin products are designed to be incorporated into a variety of hair routines and textures. Your ideal product may depend on your hair’s condition, styling routine and exposure to sun, heat, humidity, salt water or chlorine.
For best results, choose the product according to what your hair needs most: Protect, Restore or Finish.
Yes. SOLAR REPAIR is specifically positioned to help protect hair and color from the damaging effects of UV exposure and environmental stress while helping maintain softness and manageability.
SOLAR REPAIR — PROTECT is designed for daily defense against the damaging effects of UV exposure, heat, humidity and environmental stress.
It is the natural first step when you’re preparing your hair for time outdoors.
Reach for SOLAR RESET — RESTORE.
It is designed to help rehydrate, soften and restore manageability after exposure to sun, salt water, chlorine and heat.
SOLAR FINISH — FINISH is your final styling step.
Its ultra-fine mist is designed to provide smoothness, high-gloss shine, humidity resistance and frizz/flyaway control without weighing down the hair.
Absolutely. The collection is designed to work as a simple routine:
SOLAR REPAIR → SOLAR RESET → SOLAR FINISH
Think of it as:
PROTECT → RESTORE → FINISH
You can use the products individually or incorporate multiple steps depending on your hair’s needs and routine.
The products are designed to fit into your regular haircare and styling routine. Choose the product based on what your hair needs that day—daily defense, post-exposure recovery or finishing.
Always follow the directions provided on the individual product.
Solartonin mists are designed with a lightweight application in mind. SOLAR FINISH, in particular, is formulated as an ultra-fine finishing mist designed to provide shine, smoothness and frizz control without weighing down the hair.
Solartonin can be incorporated into your styling routine according to the intended use of each product.
SOLAR REPAIR is designed for daily defense, while SOLAR FINISH is designed as a finishing mist for smoothness, shine and humidity/frizz control.
Always follow the product-specific directions.
Yes. After exposure to salt water or chlorine, SOLAR RESET — RESTORE is designed to help rehydrate, soften and restore manageability.
No SPF or sunscreen claim is made for Solartonin products.
SOLAR REPAIR is positioned as a UV + Color Defense Mist, designed to help protect hair and color from the damaging effects of UV exposure.
No. Solartonin hair products are designed for hair, not skin, and should not be used as a substitute for sunscreen or other skin sun-protection products.
Solartonin does not make a specific 450°F heat-protection claim.
Our product positioning focuses on the intended benefits described for each product, including protection from environmental exposure, hydration, softness, shine, humidity resistance and frizz control.
CAN I USE SOLARTONIN ON EXTENSIONS, WIGS OR HAIRPIECES?
Because hair extensions, wigs and hairpieces can be made from different materials and may have specific care requirements, we recommend checking the manufacturer’s care instructions before applying any new hair product.
The final ingredient list for each Solartonin product will be provided on its respective product page.
Because formulas may be updated, always refer to the current ingredient list displayed with the product you are purchasing.
We’re here to help. If you have questions about using a product or your order, please contact the Solartonin customer-care team with your order information and details about your concern.
Solartonin products are currently available for customers in the United States only.
For the best way to ensure authenticity, quality and proper product handling, purchase Solartonin products only through our official sales channels.
We cannot guarantee the authenticity, quality or condition of products purchased from unauthorized third-party sellers.
Keep your products tightly closed and store them in a cool, dry place away from excessive heat and direct sunlight unless otherwise instructed on the product packaging.
It’s simple:
Want everyday defense? → SOLAR REPAIR — PROTECT
Spent the day in the sun, pool or ocean? → SOLAR RESET — RESTORE
Want shine, smoothness and frizz control? → SOLAR FINISH — FINISH
And when your routine calls for all three:
PROTECT → RESTORE → FINISH
If your question isn’t answered here, contact the Solartonin team. We’re happy to help you find the right product and understand how to incorporate it into your haircare routine.
SOLARTONIN STUDIOS Protect. Restore. Finish.
11 questions
Solartonin currently ships within the United States only.
We currently do not offer international shipping.
Shipping costs are calculated and displayed at checkout based on your order and delivery address.
If Solartonin offers free shipping above a certain order value, the applicable threshold will be displayed at checkout.
Once your order has shipped, we’ll send a shipping confirmation email containing your tracking information.
Please allow some time for the carrier’s tracking system to update after your shipping label has been created.
It’s normal for tracking information to take some time to update after an order has shipped.
If your tracking information hasn’t changed for an extended period, please contact our customer-care team with your order number and we’ll be happy to help.
First, check around your delivery area, including your front door, mailbox, garage, building entrance or other designated delivery locations.
You may also want to check with household members or neighbors.
If you still can’t locate your package, contact us with your order number and tracking information so we can help you determine the next steps.
We’re sorry if your Solartonin order arrives damaged.
Please contact our customer-care team as soon as possible and include your order number and clear photographs of the damaged package and product so we can review the issue and assist you.
If your package appears to be lost or has experienced an unusual delivery delay, please contact our customer-care team with your order number and tracking information.
We’ll review the shipment details and help determine the appropriate next steps.
Because orders may enter processing shortly after purchase, we cannot guarantee that an order can be changed or cancelled once it has been submitted.
If you need to make a change, contact us as soon as possible with your order number. We’ll do our best to assist before the order ships.
Please contact us as soon as possible if you entered an incorrect shipping address.
We cannot guarantee that an address can be changed once an order has entered processing or shipped.
Please see our Returns & Refunds Policy for information about eligibility, time limits and the return process.
If you have a question about a specific order, contact our customer-care team with your order number.
We’re here to help.
Please contact the Solartonin customer-care team and include your order number whenever possible. This helps us locate your order and assist you more quickly.
SOLARTONIN STUDIOS Protect. Restore. Finish.
12 questions
Once your order has been placed, you can check its status through your Solartonin account.
You’ll also receive email updates as your order is processed and when it ships, including tracking information when available.
If you experience an issue with your delivery, such as a lost, damaged or missing package, please contact our customer-care team with your order number so we can assist you.
Your payment method will be charged when your order is successfully processed.
You’ll receive an order confirmation after your purchase has been completed.
If you have saved a payment method to your Solartonin account, you can manage or remove it through your account or checkout settings, where available.
No worries.
Select “Forgot Password” on the login page and follow the instructions to reset your password.
If you’re still having trouble accessing your account, contact our customer-care team and we’ll be happy to help.
We begin processing orders as quickly as possible, so we cannot guarantee that an order can be changed or cancelled after it has been placed.
If you need to make a change, contact us as soon as possible with your order number. We’ll do our best to assist before your order enters processing or ships.
An order may occasionally be cancelled for reasons including payment issues, inventory availability, incorrect order information or security and fraud-prevention measures.
If your order has been cancelled, you’ll receive an email with available information regarding the cancellation.
If you believe your order was cancelled in error or you have questions about a cancellation, please contact our customer-care team.
A payment may fail because of incorrect payment information, insufficient funds, a bank or card-provider restriction, or another issue with the payment method.
Please check your payment details and try again. If the problem continues, contact your bank or payment provider, or try another available payment method at checkout.
First, check your email’s spam or promotions folder.
If you still cannot find your confirmation, please contact Solartonin customer care with the email address used for your purchase and any available payment or transaction details.
We’ll help verify whether your order was successfully placed.
Payments are processed through our checkout and payment-processing providers using industry-standard security measures.
Solartonin does not need your full payment information to assist with most order-related questions. Never send your complete card number, security code or password to customer support.
If you have a valid Solartonin promotional code, enter it during checkout before completing your purchase.
Only one promotional code may be used per order unless otherwise stated in the applicable promotion terms.
Absolutely. Solartonin products can make a thoughtful gift for anyone who loves beautiful, effortless haircare.
When placing an order as a gift, make sure the shipping information is entered correctly at checkout.
We’re here to help.
Contact the Solartonin customer-care team and include your order number whenever possible. This allows us to locate your order and assist you more quickly.
SOLARTONIN STUDIOS Protect. Restore. Finish.
9 questions
To request a return, contact our customer-care team with:
Our team will review your request and provide instructions for the next steps.
If your Solartonin product arrives damaged, please contact us as soon as possible.
Include your order number and clear photographs of the product, packaging and shipping box so our team can review the issue and help determine the appropriate resolution.
We’re sorry if you received an incorrect item.
Please contact our customer-care team with your order number and a photograph of the product you received. We’ll review the issue and help arrange the appropriate resolution.
Send us a photo at info@solartoninstudios.com within 7 days of delivery and we’ll ship a free replacement, no return necessary.
Once your return has been received and approved, refunds will be processed according to Solartonin’s current refund policy.
The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
Our fulfillment process begins quickly, so we cannot guarantee that an order can be cancelled or changed after it has been placed.
If you need to cancel or change an order, contact us as soon as possible with your order number.
We’ll do our best to accommodate your request before the order enters processing or ships.
Please contact us immediately if you notice an error in your shipping address.
We cannot guarantee that an address can be changed once an order has entered processing or shipped.
Solartonin is not responsible for delays or delivery issues resulting from an incorrect address provided at checkout.
Solartonin reserves the right to refuse or limit returns or refunds that do not meet the requirements of our return policy or appear to involve misuse of the returns process.
If you purchased Solartonin through an authorized retailer or sales partner, please contact the retailer directly regarding its return and refund policy.
For purchases made through the official Solartonin website, please contact the Solartonin customer-care team.
We’re here to help.
Contact sales@solartonin.com with your order number and we’ll help you understand the available options.
3 questions
We’re here to help.
Whether you have a question about our products, need help choosing the right product for your hair, have a question about your order, or simply want to share feedback, we’d love to hear from you.
You can reach our customer-care team through our sales@solartonin.com.
When contacting us about an order, please include your order number so we can assist you as quickly as possible.
Our team can help with questions about:
Absolutely.
If you’re unsure whether SOLAR REPAIR, SOLAR RESET or SOLAR FINISH is right for you, tell us a little about your hair, routine and what you’re looking to achieve.
We’ll help point you toward the product that best matches your needs.
Solartonin Studios
Pre-order & save 50%
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